3 Trade Show Lifesavers When You’re Down to Your Last Brochure

What do you do when you’re down to your last brochure?

While it’s true that the vast majority of marketing materials distributed at trade shows and conventions wind up in the trash long before the attendee gets on a plane headed home, there’s still a clear expectation that exhibitors will have some kind of sales collateral material to hand out to interested parties at the show.  These include catalogs, brochures, spec sheets and more.
What happens if you’ve underpacked?  You’ve brought 500 spec sheets, and it turns out you have 2,000 people interested in that item.  Do you send the attendee away empty handed?

You don’t ever want to give away your last brochure!  Instead, make one booth staffer accountable for keeping track of literature supplies throughout the show.  If you start running low, it’s time to take action!  Here are your three options to ensure you don’t run out:

1. Hit the Copy Shop

If you’re running low on an easy to reproduce item, like a spec sheet or flyer, have a staffer hit the local copy shop and run off a few hundred more.

2. Call the Home Office

Catalogs, glossy brochures, and the like can’t reasonably be produced on the spur of the moment.  If you see supplies running low, call the home office and have them express ship additional supplies to the show.

3. Ship It Direct

As a last resort, collect the attendee’s contact information and promise to ship the catalog or literature to their office.  If you do this, it is absolutely critical that you keep your promise!  Make sure to have the material shipped out as soon as possible — preferably before the attendee makes it home for the show!

The Tradeshow Show is open 24/7 – come in and look around!

Susan Friedmann, CSP, The Tradeshow Coach, internationally recognized exhibit marketing expert working with companies to increase their profitability at trade shows. Author: “Riches in Niches: How to Make it BIG in a small Market,” “The Complete Idiot’s Guide to Target Marketing,” “Meeting & Event Planning for Dummies” and many other titles. For more great information on trade show marketing strategies that work, and for a complimentary copy of “Exhibiting Success,” visit http://www.thetradeshowcoach.com. Click to download the “Riches in Niches” app.


3 Reasons Why You Should Speak the Universal Tradeshow Language

Did you know that there is a universal tradeshow language, and, almost everyone of you reading this knows how to speak it, even though you, perhaps, don’t recognize it as such?

Regardless of language or culture, we learn this communication style at a very early age, but often tend to forget it as we grow older.

You’ve probably guessed that I’m referring to the language of “smiling.” A language we so admire in kids, who just know how to beam from ear to ear to show their pure joy.

On the tradeshow floor, there are many gestures that communicate a host of different gestures both positive and negative. Some are offensive, and some misunderstood. However, a smile speaks to, almost everyone, as a sign of friendliness, and approachability.

Plus, it’s been said that speaking the “smiling” language is good for your health.

Here are three reasons why you should practice this simple, easy, yet highly effective, communication tool on the show floor:

1.  Smiling makes you more approachable.
When you smile, you attract people to you.  This attraction factor acts like a magnet. People do business with people they like and they trust.  Being approachable is the first step to encourage this relationship. Grimaces that show your lack of enthusiasm, or interest for being at the show, are more likely to repel prospects rather than attract them to you — but a smile draws them in.
Plus, smiling people come across as being more confident. Check out the difference in the way people react to you when you smile, rather than frown.

2.  Smiling is a mood changer.

Often, the long show hours, the stale show floor air, and the slow traffic, can make you feel down, and depressed. Put a smile on your face, and there’s a high probability your mood will make a shift for the better. It’ll help you stay positive, and add some energy when you most need it. It’s been said that smiling can trick the body into helping you change your mood.  Plus, any time you’re feeling a little stressed on the show floor, smile and you’ll be amazed at how this little “pick me up” works.  Give it a try next time you feel a little down or stressed.

3. Smiling is catching.

When you smile, there’s a strong chance that you make others do the same.  Just think of the last time you “coo-cooed” at a baby, they smiled at you, and you probably returned the compliment. When you smile, you lighten up the environment, change people’s moods, and set the “likeability factor” into action.

According to my good friend, and colleague, Rick Segel, the retail guru, “logic makes us shop BUT emotions make us buy. Many times, the biggest thing that differentiates one business from another is the “likeability factor.” We are in the people business. Customers don’t buy logically; they buy emotionally.”

Smiling speaks to that. But, don’t take my word for it, give it a try!


5 People to Thank At Your Next Trade Show

In the fraught atmosphere of a trade show, your booth staff may not always remember to thank service people or complaining customers. According to a recent study through the American Marketing Assn., it states that customer gratitude enhances trust in business relationships which leads to ongoing positive results. When you start a cycle of thanks, you can even transform those difficult business relationships.

Train your booth staff to offer sincere thanks – and offer them yourself – to these five kinds of people, and your trade shows will run more smoothly.

1. The trade show organizers, maintenance workers, and staff.

Even when you arrive and find half your arrangements awry, thank them for their effort and for the half that was done correctly. They will remember your courtesy and do their best for you.

2. Your returning customers.

Existing customers are your company’s most important asset. Show your gratitude with smiles, gifts of useful information, and, don’t forget to give them some VIP treatment.

3. Complaining customers.

It can be hard to thank someone who has just pointed out your company’s flaws, but the complaining customer has just given you the priceless gift of honest feedback so that you can improve in the future.

4. Booth co-workers.

In the tight space and pressure-cooker atmosphere of a trade show booth, tensions can flare. A habit of gratitude instead of growling makes work more pleasant and strengthens working relationships.

5. The sales department.

When you hand over the precious trade show leads, thank Sales for following up. Show them you appreciate their hard work, and they are more likely to care about your hard work.

At the holiday season, we tend to express gratitude more freely than at other times of year. But, why wait, at any time of the year, sincere thanks acts as a powerful  relationship marketing tool.

Thanks to all of you who read this newsletter!

Send me your physical address and I’ll send you a personal thank you card!

In the meantime, if you would like to send someone a card, here’s a complimentary way for you to do that.